New MyStreet app in Greece – keeping pavements clear

According to a survey, 77% of all companies occupy public spaces, roads and pavements without permission. That is why the MyStreet app has been developed to check this and report violations.

sitia restaurant2
Chairs and tables on the pavements

Audit Finds 77% Violations in Outdoor Seating Permissions

A recent audit checked 476 food and drink venues across 14 municipalities and found a mess of problems with outdoor seating. Half the businesses just put tables and chairs on public land without bothering to get approval.

Another 27% went over the area allowed by their permits. So, yeah—77% of these places broke local regulations on public space use.

It’s pretty clear local authorities aren’t keeping up. Why’s this happening everywhere?

  • No one’s agreed on a single, modern set of rules at the municipal level. Regional councils stick to old, patchy decisions about which public spaces can be leased and how.
  • There’s no up-to-date electronic database. Departments can’t coordinate well on permits, revenue, or enforcement.
  • The process for giving permits barely gets checked. Inspections usually miss unauthorized use right from the start.
  • Monitoring isn’t organized at all. Most municipalities don’t schedule risk-based controls, so inspections are rare—especially outside the big cities.
  • Citizens can’t easily find out what rules exist for public spaces. That keeps people from getting involved or holding anyone accountable.
Key Statistics
Numbers
Businesses checked
476
Without any permit
237 (50%)
Exceeding permitted area
129 (27%)
Total non-compliance rate
77%

Without real oversight, public areas meant for everyone end up jammed or taken over by food venues. That’s not just annoying—it chips away at the rights of locals who want to use these spaces too.

They’re trying to fix things. Some digital tools are in the works, like new apps to show people what permissions exist in their neighborhoods.

But, honestly, these efforts are just getting started and haven’t caught on yet.

If you want the nitty gritty, there’s more in the official report on outdoor seating violations.


The MyStreet App

old town of Rethymno
The picturesque narrow streets of Rethymno’s old town are not made any wider by tables.

The Greek government launched MyStreet, a digital tool that lets citizens report the unauthorised use of public spaces.

Developed by the Ministry of Digital Governance with support from the General Secretariat for Information Systems and Digital Governance, this app allows users to file complaints straight through the gov.gr platform.

It’s meant to improve how public areas are monitored by offering a transparent, streamlined way to record and handle reports about illegal occupation or misuse of shared spaces.

MyStreet pulls in geographic data and uses individual user accounts to make it easier to monitor and enforce rules on public space usage.

It sets up a central registry for licences and permits, which helps hold both individuals and companies accountable for how they use municipal or state property.

The system matches up with recent regulatory changes and lays out a clear process for spotting and handling unauthorised claims over public land across Greece.

Key Takeaways

  • Citizens can now report illegal use of public spaces via a dedicated online platform.
  • The system supports effective management through a central registry and geospatial data integration.
  • The initiative enhances transparency and regulatory enforcement across Greece’s communal areas.

MyStreet takes inspiration from MyCoast, which protects public access to beaches and coastlines.

It’s all about transparency and better management of shared spaces, especially those used by restaurants and cafes.

This tool opens up oversight and nudges citizens to get involved in watching how businesses use communal areas—like where they put tables and chairs outside.

Its main goal is to cut down on illegal occupation and promote fairer use of public spots.

A recent audit found a lot of problems with how businesses use public areas.

About half didn’t have permits for outdoor tables, and over a quarter took up more space than their licences allowed.

So, nearly four out of five businesses either broke the rules or didn’t have the right permission at all.

Inspectors checked 476 businesses across 14 municipalities.

They found 237 places using space without any licence, and 129 with licences but taking up more than they should.

That’s a big chunk of unregulated use—private business gaining from public environments.

MyStreet is free and works on Android and iOS devices, so people can use it on their phones or tablets.

It gives users a map showing how much space each municipality has officially allocated, making it easy to spot businesses overstepping their bounds.

Citizens can submit reports either anonymously or with their names attached.

This privacy option encourages more people to help protect public spaces.

The app aims to improve how public property is managed, ensure fairer business competition, and help protect the environment by stopping overuse and misuse.

Key features of MyStreet include:

  • Interactive maps showing authorised public space allotments
  • Easy reporting of violations through smartphones
  • Option to submit complaints anonymously
  • Real-time data enhancing municipal oversight
  • Support for local authorities in enforcing permits

For more details about how MyStreet works and its effect on monitoring terraces and public seating, check out the article on MyStreet’s electronic complaint system.

Citizens can step up and improve their neighborhoods by using MyStreet to report unauthorised use of shared spaces.

This system gives local governments and residents a more efficient, transparent way to keep an eye on what’s happening.

Summary Table: Report Findings on Public Space Use

Statistic
Value
Description
Checked Businesses
476
Number of establishments inspected
Without Permit
237 (50%)
Businesses occupying space illegally
Exceeding Permit Space
129 (27%)
Businesses exceeding allowed area
Total Noncompliance
77%
Combined rate of unauthorised use

As similar digital tools catch on in other countries, MyStreet shows how tech can help cities manage their public spaces better and get citizens involved in protecting what’s shared.

Transparency, accessibility, and a real impact on local governance—those are the main ideas behind MyStreet.

Authorities can track violations more closely and respond faster, while people get a real shot at shaping their environment.

MyStreet’s approach encourages respect for public assets and discourages businesses from taking over spaces that everyone should enjoy.

The app gives people a straightforward way to flag problems, which makes enforcement a lot easier for officials.

By building cooperation between residents and city authorities, MyStreet helps create fairer policies and pushes for better compliance with rules about limited urban space.

The reports collected through the app also give policymakers useful data to spot patterns and adjust regulations as needed.

Managing open spaces—beaches, pavements, plazas—gets a boost, helping cities balance business activity with the public good.

On a broader level, these kinds of digital solutions have improved environmental protection and made sure public goods stay open to everyone, not just businesses.

Keeping these shared spaces managed and respected really matters for community well-being, especially as cities get busier and space gets tight.

As MyStreet rolls out to more users, it’ll probably pick up new features and more engagement, hopefully building a stronger culture of accountability for public property.

For more about how municipalities police public spaces and what these measures mean, you can check out this report on MyStreet’s legal framework and operation.

Digitalising complaints and monitoring space allocation fits right in with the wider trend of e-governance aiming for better service and happier citizens.

Benefits of MyStreet to various stakeholders:

Stakeholder
Advantages
General Public
Better access to public spaces; easier to report issues
Local Government
Enhanced control; faster response to violations
Businesses
Fair competition; clear rules on space use
Environment
Protection through regulated use of public lands

MyStreet uses technology and citizen feedback to boost the rule of law in managing public spaces and encourages real dialogue among business owners, residents, and officials.

As cities get more complicated, apps like this are honestly becoming essential for managing competing interests without drowning in bureaucracy.

Community participation through MyStreet gives people the chance to do something about public space misuse instead of just watching it happen.

This can only help improve urban life and maybe even bring folks a bit closer together.

The app’s design keeps things simple and easy, so people of all ages or tech backgrounds can jump in.

Its mapping tools make it clear which areas are okay for commercial use, which helps cut down on arguments or confusion.

Filing a complaint takes just a few steps, making it more likely people will actually report what they see.

Anonymous and named reports both work, so there’s a good balance between accessibility and accountability.

Municipalities can use the volume and location of reports to focus their inspections, making enforcement a lot more efficient.

Collecting data on violations also supports bigger urban planning goals, tying regulatory compliance to sustainable city growth.

Users help shape public land policies and reduce unfair business practices, even if they don’t realize it.

All in all, MyStreet gives citizens and officials a practical, modern way to tackle illegal occupation of public spaces.

With more people using it and future updates, it could become a model for other cities looking to boost transparency and public involvement in managing shared assets.

Planned upgrades include better geofencing, improved notifications, and links to other municipal data—making it even handier for oversight.

These tweaks will help MyStreet fit into the bigger picture of smart city tools popping up all over the world.

By tightening up compliance and building public trust, MyStreet helps make urban environments healthier, more sustainable, and fairer.

Communities benefit when their voices matter and their spaces stay open and lively for everyone.

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